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Customer Information

Frequently asked questions

Here you can compare the features of NemoVote and thus find out which product is best suited for your UseCase. For individual inquiries, please use our <contact>contact form</contact>. We will get back to you as soon as possible to provide you with a tailored quote.

Feature comparison

NemoVote is a professional voting platform for all requirements. It is optimized for real-time voting and offers an extremely flexible yet easy-to-understand system.

Need more customization options? Our premium features give you "more" of NemoVote. Keep your data, add your logo and colors and more...

Premium Features

NemoVote runs in the Web browser of the client. All modern browsers and devices are supported. No downloads or extra apps are needed. The onboarding and set up of NemoVote for the administrator is very easy. Voters can be uploaded in bulk using a simple spread sheet. The passwords for the voters can be automatically generated in the app and send out simultaneously with the included bulk email service. NemoVote offers a powerful user management: You can adjust your voting rights at any time (except for an ongoing vote of course); new voters can be easily added or removed from the voter lists.

Setup and Management

NemoVote has all the features that you might need for your elections and for replicating your voting system. On this page we will give you an overview of the most important features.

Voting Features

In the user management you can add or remove voters, change emails or passwords, send out automatic emails and upload as many voters as you need with only a few clicks. Furthermore, you can edit the vote weight of each voter if required by your voting system and much more.

Advanced User Management

Want to ask and answer questions? Communicate together with broadcast messages. As administrator you can use the broadcast function to send links or messages during the meeting directly to all your members with the broadcast function. It will automatically pop up in the NemoVote app for them.

Broadcast Messages

Use the vote description to establish candidate profiles. You can even add pictures for more information. As Voter you can easily identify what the vote is about. Each ballot includes an optional vote description. The vote description can be edited with a rich text editor. This enables you to not only add and style the text that will appear with your ballot but also to include images or links. You can also use this to add candidate profiles to your election.

Candidate profiles

You want to welcome the voters with your Agenda? Customize the page with pictures and text. Voters tend to like the greet. Customize the voter landing page with the included rich text editor. Add text and media regarding to your event on this page. This will be the first page that a voter sees after the login.

Custom Voter Welcome Page

You might want to share additional information when you invite a voter. Customize the invitation email with pictures and text. NemoVote allows you to send and manage emails with automatic generated passwords and links. Check the delivery status of each email directly in the app. You can also customize and edit the invitation email that your voters will receive. Great to share more information with your voters.

Customizable Voter Invitation Email

If you don’t need a subscription but have recurring events and want to keep your data in NemoVote and also for your voters to keep their passwords and logins, for a small fee, the data will be kept stored on the secure NemoVote voting servers, ready to be activated again when you need it. Data retention is charged annually and needs to be renewed to remain active.

Data Retention

Don't do all the work alone. Add as many staff as administrators as you need at no extra cost. NemoVote is only charged by the number of voters, not by the number of administrators. To preserve the integrity of the ballot, administrators cannot have voting rights in NemoVote.

Multiple Administrators

It’s not always blue or red. Voters might need to vote for both. As administrator you can set the vote up as you need it. NemoVote offers both single and multiple choice ballots. More advanced options, such a minimum/maximum number of choices is also available. This helps you to create exactly the ballots that you need for your vote.

Multiple Choice Voting

Not able to attend the vote? Just inform your administrator on who should proxy for you. As administrator set up a voter list for proxy votes and add them to your vote. NemoVote offers several options to implement proxy votes i.e. someone giving their voting right to another person. This way a person can carry more than one voting right and you can set up the voter roll exactly according to your bylaws.

Proxy Voting

Get voting results in an instant. Either live as the vote is open, or as soon as the vote is closed. Set the vote up as private as you need it to be. Open & close votes and access results in real time. All votes can be prepared, edited both during the event and also in advance. Perfect for assemblies or AGMs. You can exactly specify when and to whom the results will be accessible according to your needs.

Realtime Results

Your quorum might require a set of voters. Check who is online with the roll call function. With this function you can check live who is logged in and "present" in the app. This enables you to both check if all your voters managed to log in and also to directly assess if e.g. your statutory quorum for a vote is reached.

Quorum Roll Call

Group up your voters and set up weights if required to ease your administration. As a voter see transparently why you are eligible.

Unlimited Voter Lists

We do not limit the way you vote. Neither should you. Have as many votes as needed in the defined time. With NemoVote you can host as many votes as you need. You only pay for the number of voters and can host unlimited ballots during the time of your votes.

Unlimited Votes

The voter batch upload enables you to upload a large number of voters with just a few clicks. You can copy your voter roll for example from an existing spread sheet. You don’t have to worry about passwords. NemoVote can generate them automatically for all voters and send them out simultaneously when needed.

Voter Batch Upload

Different voters might be entitled to different weights? Just set their voting weight for a whole voter group or individually. Assign different weights to different voters, either on the individual voter basis or to whole voter groups. That way voters can have different weights in different ballots.

Weighted Voting

The most beloved feature: White label NemoVote. Change NemoVote to your own corporate ID and add your own logo and colors. This will improve the overall experience of your voting event for your members.

White Labelling: Integration of your Logo and Colors

Features

The functions of NemoVote are divided into 3 categories. All features from the category "Voting Functions" and "Setup & Administration" are available for all NemoVote customers without any restrictions. Premium features are automatically included in a subscription or can optionally be booked additionally on request.

NemoVote runs in the Web browser of the client. All modern browsers and devices are supported. No downloads or extra apps are needed. The onboarding and set up of NemoVote for the administrator is very easy.

Setup & Management Features

As powerful as you need - as customized as you want

Just fill out our contact formular, you will receive an answer from our team as soon as possible. You can find a more detailed contact form on our <contact>contact page</contact>.

Let's get in touch

Name/Organization name*

Many customers already trust in NemoVote and run their elections in a secure and easy way. Contact us if you would like to find out more about NemoVote.

Our customers trust us

NemoVote can be used to map a large number of common voting procedures. In addition, NemoVote offers a visually appealing and easy-to-use user interface and is highly customizable. It is the perfect fit for online-only, in-person or hybrid events. Convince yourself!

Powerful and easy to use live voting software

Beloved by our customers: With the white labeling option you brand NemoVote with your own logo and colors. Present it as your own.

Add your own logo

Enable proxy votes and set the voting rights, as your regulations require. Stay organized by using voter sub groups.

Dynamic voting rights

Easy management of your voters, customizable invitation emails and welcome pages.

Easy voter onboarding

NemoVote is designed and developed under highest security standards. Learn more about the <security>security features</security> in NemoVote.

Focused on Security

With access to the internet you can vote anywhere with any device. There is even a broadcast function to best present the results.

Optimized for online and hybrid

Vote live or in a set time with real time results and vote tracking. You can add as much votes as you need, whenever you need them.

Live Voting

See all online voting members in realtime - Run the roll call digitally. Ensure your elections quorum.

Roll Call

Both secret or public ballot votes are possible with NemoVote. Results can be secret or public.

Secret and public ballot

Set weight on a individual or voter group basis to best adjust your vote to the voting requirements.

Weighted Votings

Home

Secure online elections and live online voting for companies and organizations

A state of the art voting software: your members can vote with their phones, tablets or notebooks – no downloads, no apps.

No downloads - All devices

Magda M.

This was a very positive experience that really helped our organization during the pandemic when we switched from in person to online voting. The developers took into account the feedback and tried to make the app more user-friendly from one event to another. In present, the app is easy to use and really helpful for small and mid scale votings.

Inês S.

I'm very satisfied with NemoVote. It was really easy to use it as an admin and to explain to all users how to vote, as well as to send them the credentials. It's also great to know which users are online to check more easily if there's any problem. The best thing for us was the results section: it shows the number of votes and percentage, which is crucial when having a general assembly of elections.

NemoContra GmbH

Our company

Information according to § 5 TMG

Imprint

Use the knowledge base to learn how to use NemoVote and look up topics.

Knowledge Base

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Admin functions

Getting started

Updates and changelog

Usecases

Voter functions

We have prepared an online demo for you with the most functionality of NemoVote. Use the logins below to login as administrator or user and explore the functions of NemoVote from both perspectives.

Live Demo

NemoVote offers separate pricing models that fits to every customer and use case. No matter if you are a company, NGO or youth organization, if you vote every week or once a year, if you need live voting or time period based voting - we got you covered.

Read detailed information <features>on our Features page</features>

Feature Comparison

Candidate Profiles

Access

Setup & Management

Support via Email

Support via Live Voice/Video-call

Election Setup

Managed Elections

Support & Services

One-time Non-Live

Subscription Non-Live

One-time Live

Subscription Live

Pricing

We offer special discounts for non-profit organizations so you can use NemoVote with a discount of 20% for one-time events and subscriptions. Just use the discount code at checkout.

Non-profit discount

Book NemoVote for a one-time event - no subscription, no cancellation, no obligations

Excluded features (separately bookable)

One-time event

One-time dedicated access to NemoVote Cloud for the time of your event

Access to NemoVote three days before and after your event

Included features

Get a subscription and use NemoVote whenever you want, how long you want

Subscription

Permanent access to NemoVote - Vote whenever you want

Data retention - your data is permanently saved

White labeling - Replace all NemoVote logos by your own and choose custom colors

You are a youth organization and have a limited budget? Use NemoVote for free once with the discount code in a calendar year and save 20% on each additional one-time event or subscription with the discount code.

Youth organization discount

Privacy Policy

NemoVote is developed with security in mind - we are aware of our responsibility and take it very seriously. Read here what we do to ensure that every vote with NemoVote is 100% secure.

Architecture and Infrastructure

Backup and Restore

Change Management

Customer data

Logging and monitoring

Security and data protection team

Security measures

Security testing

Vulnerability Management

Security

Our service is available in real time even for live voting with a large number of voters.

Availability

Our security principles

We protect data from unauthorized modification throughout its entire life cycle.

Integrity

We protect data from unauthorized access and misuse.

Privacy

NemoVote’s security features and processes were designed and implemented in cooperation with <sedevo>Sedevo</sedevo> and are regularly checked by the Sedevo Team.

Depending on whether you have booked dedicated live support or not, we offer separate response times. We prioritize based on impact and urgency.

Support Service Level Agreement

refers to the number of voters/administrators who are affected:

is how critical the issue is for the customer (time):

Issues preventing voters from casting their ballot, or preventing administrators from counting the results or activating their ballot, or network outages.

Issues that are a nuisance (e.g. problems for which workarounds are available) or problems that can be fixed during normal maintenance.

Issues that could prevent a group of voters from casting their vote, or administrative staff making changes to the live vote.

With booked Live Support

Without booked Live Support (business hours only)

Depending on the impact and urgency, the priority is set, as you can see here:

General Terms and Conditions

Message Voters in real-time: Enhanced Communication for Online Elections

Exporting Voting Results - Download for secure online elections

Fullscreen Mode in NemoVote - Optimal View for Online Voting

How to Manage Elections with NemoVote: Step-by-Step Guide

Multiple Choice in Online Voting: How to Set It Up in NemoVote

Syncing of voting rights for a vote that has already been opened

How to Reset Passwords in NemoVote

How to Use the "Roll Call" Feature in NemoVote

Projector Mode - Sharing Results Professionally

System Settings: Customize NemoVote for Your Organization

User Management

Voter Invitation Email

Voter List Management

Voter Welcome Page

Voting Results in NemoVote: Present in Real-Time, Secure and Export

How to Start Your First Online Voting Project

Voter Invitation Email: How to Create a Good Invitation

Voter Onboarding with NemoVote: A Comprehensive Guide

Delete my data after voting

Proxy voting with NemoVote

Reset/Change the password of a voter

Change initial password

Dark Mode

Edit My Profile

Full Screen

Multi-Language

Results (voter)

Voting


Usually, voters in NemoVote are created by the administrator. This means, that each voter will get logins either from the administrator directly, or via the integrated bulk email function in NemoVote (send credentials function).

When the voter then logs in, they will be prompted to change that initial password, and they can set their new password directly on their NemoVote home page.

![change the initial password](/public/media/knowledge-base/change-initial-password.png)

<Tip>We highly recommend for all voters to change their initial password for the following reasons: (1) Security: In cases where the login is created by the administrator and then distributed to the voters, the administrator might still have access to a voter’s passwords. (2) Ease of use: the automatically generated password is usually rather cryptic. It is recommended, that passwords are changed to a secure password, that the voter can remember easily.</Tip>

This prompt will stay in place until the voter changes their initial password. They can opt to not change the password and continue with the initial password.



What is the dark mode? It is a handy function is available in NemoVote. It allows you to apply an inversion of background and text color in NemoVote minimising eye strain by your screen. In this article, we’ll show you how you can activate this function in your settings.

## How to activate Dark Mode

Dark mode is available for voters. You can activate it in your profile settings.

- Go to My profile
- Find the Dark Mode toggle and activate it.

![toggle the dark mode](/public/media/knowledge-base/dark-mode-toggle.png)

## How does active Dark Mode look like?

![dark mode view](/public/media/knowledge-base/dark-mode-view.png)



In this article you will learn how to edit and change profile settings for voters in NemoVote.

You can find your profile under "My Profile" in the main menu.
![voter profile](/public/media/knowledge-base/voter-profile.png)

In your Profile settings you can do the following things:

- Edit your Display name
- Edit your email. This is important as password-reset emails will be sent to the address used here.
- Change your password
- Activate the Dark Mode



NemoVote runs in any modern web browser. In the normal setting, NemoVote is displayed like a web page, where you see the browser tab bar and address bar. You can choose to display NemoVote fullscreen by clicking the fullscreen button (upper right corner)

![full screen](/public/media/knowledge-base/full-screen.png)

You can exit the fullscreen by clicking again on the icon or by using the ESC-Key of your laptop/computer.



NemoVote supports different languages. As of now, English, German, Spanish, French, Dutch, Russian, Danish and Icelandic are available. Further languages are available upon request (and at extra cost depending on the effort/time it takes to implement them).

At the moment the different languages are available for the voter frontend (the interface that your voters will use to vote in NemoVote. The pages for the administrator will remain in english for now.

## Changing Language upon login

Any voter can choose the language directly in the login window. This change will also apply to the text in that window.

![language picker in NemoVote](/public/media/knowledge-base/language-picker.png)

## Changing Language in the App

![language picker in app](/public/media/knowledge-base/language-picker-inapp.png)

You can change your language directly in the app by selecting in the top navigation bar as shown in the picture above.

## Setting of Default language (Administrator)

As administrator, you can set the default language (the language that will automatically be applied when a voter logs in to NemoVote. They can still change the languages for themselves after login.

You can set the language in the System Management.

![default language admin](/public/media/knowledge-base/default-language.png)



Sometimes it will be necessary to reset a password of a voter. Passwords can be reset in NemoVote by the voter themselves and also by the administrator.

<Tip>Voters can only self-reset their password if an email-address is stored in their NemoVote account.</Tip>

## Password reset by the voter

If a voter has forgotten their password, they cannot log in to NemoVote. NemoVote Cloud provides the option to reset the password directly from the main login window by clicking on "Forgot password?". After entering the email and clicking the reset password the voter will get an email with a new password.

![main login window of NemoVote](/public/media/knowledge-base/main-login-window.png)

## Password reset by the administrator

### Manual reset (not recommended)

The administrator can manually change a voter’s password directly in the user management by clicking "edit user" and then typing a new password. This function is intended for live, in-person voting events where a voter can approach the administrator desk and have their password reset to a temporary password if they forgot their current password.
For security reasons we do not recommend this method for online voting events (see other option below).

![manual password reset](/public/media/knowledge-base/manual-password-reset.png)

### Automatic reset (recommended)

You can resend an invitation mail to a specific voter by clicking the mail symbol in their linen the User Management. With this function NemoVote will reset their password and send them a new secure password via email. The voter can log in with that new password and then change the password to a different one.

This icon will only appear for voters and only if the respective voter is set up with an email address in the system.

![reset the password via email](/public/media/knowledge-base/mail-symbol.png)



If the vote results are accessible to voters, they will be able to access the results through the vote overview page by clicking the blue results icon.

![results icon](/public/media/knowledge-base/pdf-export-settings.png)

This is what the results page for a vote (here vote with name "test vote 3") looks like for the voter.

![vote results voter](/public/media/knowledge-base/vote-results-voter.png)

- Voters: How many voters voted in this vote and how they voted in respect to the different vote options
- Votes: How many total votes where submitted. This is equal or greater than the amount of voters, because one voter can have several voting rights through different voter lists.
- Percentage: The percentage is calculated according to the amount of votes.
- Voter lists eligible for this vote: Shows which voter lists where eligible for voting in this vote and how much weight the voter lists had.

## Show voter ballots

As a voter you have the ability to check your own voter ballot after submition.

Click this icon next to the vote:
![voter ballot icon](/public/media/knowledge-base/voter-ballot.png)

Each submitted vote gets a unique Transaction Id which can be used for autiding purposes (verifying that the submitted vote equals the recorded vote).

![voter ballot result](/public/media/knowledge-base/voter-ballot-results.png)

The vote choice is only available for votes that where set to public ballot. For secret ballots the vote choice is not saved in the NemoVote database and not accessible to anyone (even to the voter that submitted it). This ensures the anonymity of the ballot.
