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Frequently asked questions

NemoVote is a professional voting platform for all requirements. It is optimized for real-time voting and offers an extremely flexible yet easy-to-understand system.

It that can be used to map a large number of common voting procedures. In addition, NemoVote offers a visually appealing and easy-to-use user interface and is highly customizable. Convince yourself!

Features

Just fill out our contact formular, you will receive an answer from our team as soon as possible. You can find a more detailed contact form on our <contact>contact page</contact>.

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Name/Organization name*

Many customers already trust in NemoVote and run their elections in a secure and easy way. Contact us if you would like to find out more about NemoVote.

Our customers trust us

NemoVote can be used to map a large number of common voting procedures. In addition, NemoVote offers a visually appealing and easy-to-use user interface and is highly customizable. It is the perfect fit for online-only, in-person or hybrid events. Convince yourself!

Powerful and easy to use realtime voting software

Beloved by our customers: With the white labeling option you brand NemoVote with your own logo and colours. Present it as your own.

Add your own logo

Enable proxy votes and set the voting rights, as your regulations require. Stay organized by using voter sub groups.

Dynamic voting rights

Easy management of your voters, customizable invitation emails and welcome pages.

Easy voter onboarding

NemoVote is designed and developed under highest security standards. Learn more about the <security>security features</security> in NemoVote.

Focused on Security

With access to the internet you can vote anywhere with any device. There is even a broadcast function to best present the results.

Optimized for online and hybrid

Vote live or in a set time with real time results and vote tracking. You can add as much votes as you need, whenever you need them.

Realtime Voting

See all online voting members in realtime - Run the roll call digitally. Ensure your elections quorum.

Roll Call

Both secret or public ballot votes are possible with NemoVote. Results can be secret or public.

Secret and public ballot

Set weight on a individual or voter group basis to best adjust your vote to the voting requirements.

Weighted Votings

Home

Move your elections and voting online with NemoVote – we are offering our powerful online realtime voting software with special discounts for nonprofits and youth organizations.

Online elections and live online voting

A state of the art voting software: your members can vote with their phones, tablets or laptops – no downloads, no apps.

No downloads - All devices

Magda M.

This was a very positive experience that really helped our organisation during the pandemic when we switched from in person to online voting. The developers took into account the feedback and tried to make the app more user-friendly from one event to another. In present, the app is easy to use and really helpful for small and mid scale votings.

Inês S.

I'm very satisfied with NemoVote. It was really easy to use it as an admin and to explain to all users how to vote, as well as to send them the credentials. It's also great to know which users are online to check more easily if there's any problem. The best thing for us was the results section: it shows the number of votes and percentage, which is crucial when having a general assembly of elections.

NemoContra GmbH

Our company

Information according to § 5 TMG

Imprint

Use the knowledge base to learn how to use NemoVote and look up topics.

Knowledge Base

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Admin functions

Getting started

Updates and changelog

Usecases

Voter functions

We have prepared an online demo for you with the most functionality of NemoVote. Use the logins below to login as administrator or user and explore the functions of NemoVote from both perspectives.

Live Demo

NemoVote offers separate pricing models that fits to every customer and use case. No matter if you are a company NGO or youth organization, if you vote every week or once a year, if you need live voting or time period based voting - we got you covered.

Unlimited Voter Lists

Unlimited Votes

Weighted Voting

Multiple Choice Voting

Proxy Voting

Custom Voter Welcome Page

Customizable Voter Invitation Email

Candidate Profiles

Broadcast Messages

Realtime Results

Voting Features

Multiple Administrators

Advanced User Management

Voter Batch Upload

Data Retention

White Labelling: Integration of your Logo and Colors

Access

Setup & Management

Support via Email

Support via Live Voice/Video-call

Election Setup

Managed Elections

Support & Services

One-time Non-Live

Subscription Non-Live

One-time Live

Subscription Live

Pricing

We offer special discounts for non-profit organizations so you can use NemoVote with a discount of 20% for one-time events and subscriptions. Just use the discount code <discount>NEMOVOTE-NON-PROFIT</discount> at checkout.

Non-profit discount

Book NemoVote for a one-time event - no subscription, no cancellation, no obligations

Excluded features (separately bookable)

One-time event

One-time dedicated access to NemoVote Cloud for the time of your event

Access to NemoVote three days before and after your event

Included features

Get a subscription and use NemoVote whenever you want, how long you want

Subscription

Permanent access to NemoVote - Vote whenever you want

Data retention - your data is permanently saved

White labeling - Replace all NemoVote logos by your own and choose custom colors

You are a youth organization and have a limited budget? Use NemoVote for free once with the discount code <discount>NEMOVOTE-YOUTH-FREE</discount> in a calendar year and save 20% on each additional one-time event or subscription with the discount code <discount>NEMOVOTE-NON-PROFIT</discount>.

Youth organization discount

Privacy Policy

NemoVote was developed with security in mind - we are aware of our responsibility and take it very seriously. Read here what we do to ensure that every vote with NemoVote is 100% secure.

Architecture and Infrastructure

Backup and Restore

Change Management

Customer data

Logging and monitoring

Security and data protection team

Security measures

Security testing

Vulnerability Management

Security

Our service is available in real time even for live voting with a large number of voters.

Availability

Our security principles

We protect data from unauthorized modification throughout its entire life cycle.

Integrity

We protect data from unauthorized access and misuse.

Privacy

Nemovote’s security features and processes were designed and implemented in cooperation with <thinksecure>ThinkSecure</thinksecure> and are regularly checked by the ThinkSecure Team.

General Terms and Conditions

Broadcast

Export Results to PDF

Full Screen

Log Out

Managing votes (admin)

Reset/Change the password of a voter

Setting up NemoVote

Show results on Projector

System Management

User Management

Voter Invitation Email

Voter List Management

Voter Welcome Page

Setting up NemoVote and first Login

Voter Onboarding

Delete my data after voting

Proxy voting with NemoVote

Change initial password

Dark Mode

Edit My Profile

Multi-Language

Results (voter)

Voting


Usually, voters in NemoVote are created by the administrator. This means, that each voter will get logins either from the administrator directly, or via the integrated bulk email function in NemoVote (send credentials function).

When the voter then logs in, they will be prompted to change that initial password, and they can set their new password directly on their NemoVote home page.

![change the initial password](/apps/marketing-page/public/media/knowledge-base/change-initial-password.png)

<Tip>We highly recommend for all voters to change their initial password for the following reasons: (1) Security: In cases where the login is created by the administrator and then distributed to the voters, the administrator might still have access to a voter’s passwords. (2) Ease of use: the automatically generated password is usually rather cryptic. It is recommended, that passwords are changed to a secure password, that the voter can remember easily.</Tip>

This prompt will stay in place until the voter changes their initial password. They can opt to not change the password and continue with the initial password.



What is the dark mode? It is a handy function is available in NemoVote. It allows you to apply an inversion of background and text color in NemoVote minimising eye strain by your screen. In this article, we’ll show you how you can activate this function in your settings.

## How to activate Dark Mode

Dark mode is available for voters. You can activate it in your profile settings.

- Go to My profile
- Find the Dark Mode toggle and activate it.

![toggle the dark mode](/apps/marketing-page/public/media/knowledge-base/dark-mode-toggle.png)

## How does active Dark Mode look like?

![dark mode view](/apps/marketing-page/public/media/knowledge-base/dark-mode-view.png)



In this article you will learn how to edit and change profile settings for voters in NemoVote.

You can find your profile under "My Profile" in the main menu.
![voter profile](/apps/marketing-page/public/media/knowledge-base/voter-profile.png)

In your Profile settings you can do the following things:

- Edit your Display name
- Edit your email. This is important as password-reset emails will be sent to the address used here.
- Change your password
- Activate the Dark Mode



NemoVote runs in any modern web browser. In the normal setting, NemoVote is displayed like a web page, where you see the browser tab bar and address bar. You can choose to display NemoVote fullscreen by clicking the fullscreen button (upper right corner)

![full screen](/apps/marketing-page/public/media/knowledge-base/full-screen.png)

You can exit the fullscreen by clicking again on the icon or by using the ESC-Key of your laptop/computer.



You can securely log out of NemoVote by clicking on your username on the top bar on the right and then choosing log out.
Signing out this way will close the secure token connection with the NemoVote voting server.

![log out of NemoVote](/apps/marketing-page/public/media/knowledge-base/log-out.png)



NemoVote supports different languages. As of now, English, German, Spanish, French, Dutch, Russian, Danish and Icelandic are available. Further languages are available upon request (and at extra cost depending on the effort/time it takes to implement them).

At the moment the different languages are available for the voter frontend (the interface that your voters will use to vote in NemoVote. The pages for the administrator will remain in english for now.

## Changing Language upon login

Any voter can choose the language directly in the login window. This change will also apply to the text in that window.

![language picker in NemoVote](/apps/marketing-page/public/media/knowledge-base/language-picker.png)

## Changing Language in the App

![language picker in app](/apps/marketing-page/public/media/knowledge-base/language-picker-inapp.png)

You can change your language directly in the app by selecting in the top navigation bar as shown in the picture above.

## Setting of Default language (Administrator)

As administrator, you can set the default language (the language that will automatically be applied when a voter logs in to NemoVote. They can still change the languages for themselves after login.

You can set the language in the System Management.

![default language admin](/apps/marketing-page/public/media/knowledge-base/default-language.png)



Sometimes it will be necessary to reset a password of a voter. Passwords can be reset in NemoVote by the voter themselves and also by the administrator.

<Tip>Voters can only self-reset their password if an email-address is stored in their NemoVote account.</Tip>

## Password reset by the voter

If a voter has forgotten their password, they cannot log in to NemoVote. NemoVote Cloud provides the option to reset the password directly from the main login window by clicking on "Forgot password?". After entering the email and clicking the reset password the voter will get an email with a new password.

![main login window of NemoVote](/apps/marketing-page/public/media/knowledge-base/main-login-window.png)

## Password reset by the administrator

### Manual reset (not recommended)

The administrator can manually change a voter’s password directly in the user management by clicking "edit user" and then typing a new password. This function is intended for live, in-person voting events where a voter can approach the administrator desk and have their password reset to a temporary password if they forgot their current password.
For security reasons we do not recommend this method for online voting events (see other option below).

![manual password reset](/apps/marketing-page/public/media/knowledge-base/manual-password-reset.png)

### Automatic reset (recommended)

You can resend an invitation mail to a specific voter by clicking the mail symbol in their linen the User Management. With this function NemoVote will reset their password and send them a new secure password via email. The voter can log in with that new password and then change the password to a different one.

This icon will only appear for voters and only if the respective voter is set up with an email address in the system.

![reset the password via email](/apps/marketing-page/public/media/knowledge-base/mail-symbol.png)



If the vote results are accessible to voters, they will be able to access the results through the vote overview page by clicking the blue results icon.

![results icon](/apps/marketing-page/public/media/knowledge-base/pdf-export-settings.png)

This is what the results page for a vote (here vote with name "test vote 3") looks like for the voter.

![vote results voter](/apps/marketing-page/public/media/knowledge-base/vote-results-voter.png)

- Voters: How many voters voted in this vote and how they voted in respect to the different vote options
- Votes: How many total votes where submitted. This is equal or greater than the amount of voters, because one voter can have several voting rights through different voter lists.
- Percentage: The percentage is calculated according to the amount of votes.
- Voter lists eligible for this vote: Shows which voter lists where eligible for voting in this vote and how much weight the voter lists had.

## Show voter ballots

As a voter you have the ability to check your own voter ballot after submition.

Click this icon next to the vote:
![voter ballot icon](/apps/marketing-page/public/media/knowledge-base/voter-ballot.png)

Each submitted vote gets a unique Transaction Id which can be used for autiding purposes (verifying that the submitted vote equals the recorded vote).

![voter ballot result](/apps/marketing-page/public/media/knowledge-base/voter-ballot-results.png)

The vote choice is only available for votes that where set to public ballot. For secret ballots the vote choice is not saved in the NemoVote database and not accessible to anyone (even to the voter that submitted it). This ensures the anonymity of the ballot.



## Overview of My Votes

The main voting menu of the voter has the following appearance:

![voter view no votes opened](/apps/marketing-page/public/media/knowledge-base/voting-new-vote-open.png)

The voter has an overview of the currently open and closed votes. The voter can only see votes that where assigned to a voter list which the respective voter is a member of. In the picture above, there are currently no open or closed votes.

![voter view new vote opened](/apps/marketing-page/public/media/knowledge-base/voting-new-vote-open.png)

If there are several open votes, the voter will see them in the open votes list as shown in the picture above. The voter can proceed to voting in a vote by clicking the blue vote button.

In the "Open votes" tab the voter can see what date and time the respective vote was opened.


## Voted status

In the "Voted" column the voter will be able to see if and how many votes they have already submitted in a respective vote. The green checkbox indicates that the voter has with all assigned voting rights in that specific vote. Due to voter lists, a voter can have more than one voting right in a vote. This is indicated in the "Voted" column for example as "(0 of 2 votes)". If a voter has submitted only 1of 2 votes, they can vote with their second vote using the blue voting button.

## Vote closes …

If an automatic closing time is specified for a vote, the voter will be able to see when that vote will be automatically closed in this column.

## Access results

The voter can access results by clicking on the blue results button next to a vote.

![results button](/apps/marketing-page/public/media/knowledge-base/results-button.png)

The results button may be available *during* a vote, after a vote or not at all to the voter depending on the settings set by the administrator for that vote.

## New vote opened

When a new vote is opened, all voters that are members of voter lists that that vote uses, will get a popup message in the app notifying them that a new vote has been opened. They can click that notification to go immediately to the vote.

![new vote opened notification](/apps/marketing-page/public/media/knowledge-base/new-vote-opened.png)

<Tip>This notification will automatically disappear after a certain time.</Tip>

## Submitting a vote

After clicking on the vote button in the vote overview or in the new vote prompt the voter will be taken to the vote page.

![select your vote choice](/apps/marketing-page/public/media/knowledge-base/voting-voter.png)

If the voter has multiple voting rights in this vote through multiple voter lists, they have to select which voter list they are currently voting with; then they have to select their vote choice.

![confirm your selection](/apps/marketing-page/public/media/knowledge-base/voting-confirm-vote.png)

After selecting their vote option, the voter will get a prompt asking to confirm their vote choice. By clicking Ok the vote will be sent to the NemoVote voting server.

## Vote Success – Quality assurance

![vote success back to votes](/apps/marketing-page/public/media/knowledge-base/votesuccess-backtovotes.png)

NemoVote has an integrated quality assurance system that ensures that **every vote can only be summited once and not changed** after that. After a vote is recorded in the voting server, the server sends a prompt to the respective voter indicating that the vote was recorded properly. The voter will immediately get a visual confirmation that their vote was properly recorded. If due to bad connection or other issues the vote is not properly recorded in the voting server, the voter will not get that confirmation but and error message and has to vote again.

![vote success results](/apps/marketing-page/public/media/knowledge-base/votesuccess-results.png)

From the Vote Success page the voter can go back to My Votes and vote on other votes. If the vote results are accessible for voters during the vote (live results), the voter can click on a button and is redirected to the page where they can see the live results of the current vote.

