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Frequently asked questions

NemoVote is a professional voting platform for all requirements. It is optimized for real-time voting and offers an extremely flexible yet easy-to-understand system.

It that can be used to map a large number of common voting procedures. In addition, NemoVote offers a visually appealing and easy-to-use user interface and is highly customizable. Convince yourself!

Features

Just fill out our contact formular, you will receive an answer from our team as soon as possible. You can find a more detailed contact form on our <contact>contact page</contact>.

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Many customers already trust in NemoVote and run their elections in a secure and easy way. Contact us if you would like to find out more about NemoVote.

Our customers trust us

NemoVote can be used to map a large number of common voting procedures. In addition, NemoVote offers a visually appealing and easy-to-use user interface and is highly customizable. It is the perfect fit for online-only, in-person or hybrid events. Convince yourself!

Powerful and easy to use live voting software

Beloved by our customers: With the white labeling option you brand NemoVote with your own logo and colours. Present it as your own.

Add your own logo

Enable proxy votes and set the voting rights, as your regulations require. Stay organized by using voter sub groups.

Dynamic voting rights

Easy management of your voters, customizable invitation emails and welcome pages.

Easy voter onboarding

NemoVote is designed and developed under highest security standards. Learn more about the <security>security features</security> in NemoVote.

Focused on Security

With access to the internet you can vote anywhere with any device. There is even a broadcast function to best present the results.

Optimized for online and hybrid

Vote live or in a set time with real time results and vote tracking. You can add as much votes as you need, whenever you need them.

Live Voting

See all online voting members in realtime - Run the roll call digitally. Ensure your elections quorum.

Roll Call

Both secret or public ballot votes are possible with NemoVote. Results can be secret or public.

Secret and public ballot

Set weight on a individual or voter group basis to best adjust your vote to the voting requirements.

Weighted Votings

Home

Move your elections and voting online with NemoVote – we are offering our powerful and secure online live voting software with special discounts for nonprofits and youth organizations.

Secure online elections and live online voting

A state of the art voting software: your members can vote with their phones, tablets or laptops – no downloads, no apps.

No downloads - All devices

Magda M.

This was a very positive experience that really helped our organisation during the pandemic when we switched from in person to online voting. The developers took into account the feedback and tried to make the app more user-friendly from one event to another. In present, the app is easy to use and really helpful for small and mid scale votings.

Inês S.

I'm very satisfied with NemoVote. It was really easy to use it as an admin and to explain to all users how to vote, as well as to send them the credentials. It's also great to know which users are online to check more easily if there's any problem. The best thing for us was the results section: it shows the number of votes and percentage, which is crucial when having a general assembly of elections.

NemoContra GmbH

Our company

Information according to § 5 TMG

Imprint

Use the knowledge base to learn how to use NemoVote and look up topics.

Knowledge Base

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Admin functions

Getting started

Updates and changelog

Usecases

Voter functions

We have prepared an online demo for you with the most functionality of NemoVote. Use the logins below to login as administrator or user and explore the functions of NemoVote from both perspectives.

Live Demo

NemoVote offers separate pricing models that fits to every customer and use case. No matter if you are a company NGO or youth organization, if you vote every week or once a year, if you need live voting or time period based voting - we got you covered.

Unlimited Voter Lists

Unlimited Votes

Weighted Voting

Multiple Choice Voting

Proxy Voting

Custom Voter Welcome Page

Customizable Voter Invitation Email

Candidate Profiles

Broadcast Messages

Realtime Results

Voting Features

Multiple Administrators

Advanced User Management

Voter Batch Upload

Data Retention

White Labelling: Integration of your Logo and Colors

Access

Setup & Management

Support via Email

Support via Live Voice/Video-call

Election Setup

Managed Elections

Support & Services

One-time Non-Live

Subscription Non-Live

One-time Live

Subscription Live

Pricing

We offer special discounts for non-profit organizations so you can use NemoVote with a discount of 20% for one-time events and subscriptions. Just use the discount code <discount>NEMOVOTE-NON-PROFIT</discount> at checkout.

Non-profit discount

Book NemoVote for a one-time event - no subscription, no cancellation, no obligations

Excluded features (separately bookable)

One-time event

One-time dedicated access to NemoVote Cloud for the time of your event

Access to NemoVote three days before and after your event

Included features

Get a subscription and use NemoVote whenever you want, how long you want

Subscription

Permanent access to NemoVote - Vote whenever you want

Data retention - your data is permanently saved

White labeling - Replace all NemoVote logos by your own and choose custom colors

You are a youth organization and have a limited budget? Use NemoVote for free once with the discount code <discount>NEMOVOTE-YOUTH-FREE</discount> in a calendar year and save 20% on each additional one-time event or subscription with the discount code <discount>NEMOVOTE-NON-PROFIT</discount>.

Youth organization discount

Privacy Policy

NemoVote was developed with security in mind - we are aware of our responsibility and take it very seriously. Read here what we do to ensure that every vote with NemoVote is 100% secure.

Architecture and Infrastructure

Backup and Restore

Change Management

Customer data

Logging and monitoring

Security and data protection team

Security measures

Security testing

Vulnerability Management

Security

Our service is available in real time even for live voting with a large number of voters.

Availability

Our security principles

We protect data from unauthorized modification throughout its entire life cycle.

Integrity

We protect data from unauthorized access and misuse.

Privacy

Nemovote’s security features and processes were designed and implemented in cooperation with <thinksecure>ThinkSecure</thinksecure> and are regularly checked by the ThinkSecure Team.

Depending on whether you have booked dedicated live support or not, we offer separate response times. We prioritize based on impact and urgency.

Support Service Level Agreement

refers to the number of voters/administrators who are affected:

is how critical the issue is for the customer (time):

Issues preventing voters from casting their ballot, or preventing administrators from counting the results or activating their ballot, or network outages.

Issues that are a nuisance (e.g. problems for which workarounds are available) or problems that can be fixed during normal maintenance.

Issues that could prevent a group of voters from casting their vote, or administrative staff making changes to the live vote.

With booked Live Support

Without booked Live Support (business hours only)

Depending on the impact and urgency, the priority is set, as you can see here:

General Terms and Conditions

Broadcast

Export Results to PDF

Full Screen

Log Out

Managing votes (admin)

Reset/Change the password of a voter

Setting up NemoVote

Show results on Projector

System Management

User Management

Voter Invitation Email

Voter List Management

Voter Welcome Page

Setting up NemoVote and first Login

Voter Onboarding

Delete my data after voting

Proxy voting with NemoVote

Change initial password

Dark Mode

Edit My Profile

Multi-Language

Results (voter)

Voting


This article will give you a short overview of how to proceed after login into NemoVote for the first time as administrator.

So what do you need to take care of to start voting?

## Adding your first voters

NemoVote uses a verified voter system, so only someone who is logged in as a voter (via login credentials) and is given voting rights by the administrator can vote in a specific vote. In order to start voting, you need to decide how to add your voters in NemoVote and there are different strategies for different situations. We explain this in detail in our article on Voter Onboarding.

<Related>**See also**: [Voter onboarding](/knowledge-base/getting-started/voter-onboarding)</Related>

## Voting Rights
Now you have all your voters in NemoVote; You may choose to send them their login credentials now or later with our integrated credential email tool. The next thing that you need to do is to consider how to administer your voting rights.

Voting rights in NemoVote are distributed by voter lists. You can group voters into different lists and give one (or several) of those voter lists voting rights for your votes. You can choose for each vote individually which voter lists will get voting rights.

<Tip>If you have a simple voting system (no subgroups, no weighted voting, no proxies) and just want everyone that is logged in to vote, you don’t need to deal with voter lists. There is already a "All voters" voter list pre-installed (not editable). If you add that list to a vote, everyone will be able to vote. If you wan’t to remove voting rights from individual voters, you will need to create a new voter list though as shown in our article on voter lists.</Tip>
<br />
<Related>**See also**: [Voter List Management](/knowledge-base/admin-functions/voter-list-management)</Related>

## Adding your first vote

Now that you have voters and voter lists set up you can add your first votes. Within your NemoVote installation, you can create as many votes as you want and have several votes open at the same time.

You can prepare votes in advance and save them as draft votes and set them live when needed.

We go into the details on how to create votes and what the different settings mean in our article linked below.

<Related>**See also**: [Managing votes (admin)](/knowledge-base/admin-functions/managing-votes-admin)</Related>




When sending out credentials to your voters the receive an automated invitation email.
You can edit the invitation email (login credentials email) that your voters will receive from NemoVote

Head to the system management. There you will have the option to change the subject of the email and also add a custom text in the email.

![voter invitation email edit](/apps/marketing-page/public/media/knowledge-base/voter-invitation-email.png)

<Tip>Add a meaningfully email subject including your organisation and/or event name, so that your voters will easily understand what this email and the credentials are about.</Tip>



In this article we will take a comprehensive look into how to set up your voters in NemoVote. There is some overlap to our article on "User Management" in NemoVote and this article. For the purpose of this article we will not go into the basic functions of the User Management (such as access levels) but will discuss the usecase that you have an empty instance of NemoVote and want to fill it with voters, so that you can start voting quickly.

<Related>**See also**: [User Management](/knowledge-base/admin-functions/user-management)</Related>

## General considerations and onboarding strategies
One important question that you need to consider is if you want to add email addresses to each voter account or not. The unique identifier of a voter (or administrator) in NemoVote is the username. Every username can exist only once within NemoVote. This means that every voter needs to have a username. Setting up an email address is optional.

<Tip>As the username is the unique identifier, it is possible to link several voter accounts (or admin accounts) to the same email address!</Tip>
<br />
<Tip>We highly recommend to consider having an email linked to every account in NemoVote to enable password reset.</Tip>

Now to the different strategies for voter onboarding. There are 3 ways to add voters in NemoVote.

- Add voters manually through the User Management
- Upload voters in bulk through the "add multiple voters" function in the User Management
- Let voters sign up themselves through the sing up function
We explain the option 1. in our article about the User Management in more detail. In the following we will explain the upload of multiple voters

## Upload multiple voters

This is the most commonly used way to onboard many voters in NemoVote. All you need is the email addresses of everyone that should be set up as a voter.

The upload function allows you to upload as many users as you want with a simple copy and paste from a spread sheet software (e.g. Excel, Numbers etc.). The process works like this you copy the voter details from your spread sheet software in to NemoVote; then NemoVote will automatically recognise the information; once you confirmed the upload, NemoVote will generate secret passwords for each voter. You then can chose to send the login credentials directly via email to all voters or skip that step and let NemoVote send them later.

![add multiple voters](/apps/marketing-page/public/media/knowledge-base/add-multiple-voters.png)

You can access the tool by clicking the button shown above that is situated in the User Management. This will lead you to the following page, where the voter upload will happen.

![upload multiple voters](/apps/marketing-page/public/media/knowledge-base/upload-multiple-voters.png)

Currently, the upload tool supports uploading the following voter information:

- Username
- Email
- Displayname
- Vote weighting: Therefore you need to set the checkbox to "Show advanced template". This will enable you to set a vote weight on the individual voter basis using a number and directly add that vote weight when uploading the voters

We will explain in the tutorial below how to upload voters into NemoVote from Microsoft Excel.

## Video tutorial upload function

<YouTube videoId="FJsvyClHmss" />

## Credential Email

Once you send a credential email they will be delivered the domain name of your cloud (URL), their username and their initial password via email to the email that is set for them in the user management.

<Tip>Troubleshooting: Did some voters not receive their credentials? Please ask them to check their spam folder. We use a very reliable and industry leading mail delivery service, that is compliant with the GDPR European Data Privacy Regulations but it is still possible that due to the way some mail providers set up their spam filters that some of the credential mails may end up in spam.</Tip>

This is what the credential email will look like to the voter in they mail program. For purposes of the screenshot we anonymized the password and the cloud name.

![voter credential email screenshot](/apps/marketing-page/public/media/knowledge-base/voter-credential-email.png)

You can edit the content and email subject of the email. We explain this in this article:

<Related>**See also**: [Voter invitation email](/knowledge-base/getting-started/voter-invitation-email)</Related>

## Sign up

What about the sign up then? NemoVote has a sign up functionality that allows all persons with the link to the cloud to create a voter account (assigning a username and password to themselves). This is useful for organisations/events that do not have a voter registry of all voters and want people to create their on voting accounts. This function is natively disabled in NemoVote. Should you need access to that function, please contact our support at team@nemovote.com to get it enabled.

