How to Reset Passwords in NemoVote

Chapters

• Introduction and Overview
• Option 1: Reset Password by Voter
• Option 2: Reset Password by Administrator
  • Via Invitation Email
  • Manual Reset
• Recommendation: Password Change After Reset
• Conclusion and Further Assistance

Introduction and Overview

In NemoVote, there are three ways to reset passwords:

1. Voters can reset their password themselves.
2. Administrators can send a new invitation email.
3. Administrators can manually reset a password.

This article explains the steps and use cases for each method.

Option 1: Reset Password by Voter

If a voter forgets their password and cannot log in, they can use the "Forgot Password?" option in the login window:

1. Open the Login Window: Go to the NemoVote platform URL.
2. Click "Forgot Password?": This will open a form.
3. Enter Email Address or Username: Enter the email address you used to register.
4. Select "Reset Password": An email with a link or new password will be sent to the voter.
5. Check Email and Use New Password: Log in with the new password.

Note: The voter will be prompted to change their password after the first login to ensure security.

Option 2: Reset Password by Administrator

Via Invitation Email

Administrators can send a new invitation email to a voter containing a newly generated password. This can be done through the user management section:

1. Go to User Management: Open the "User Management" section in the platform.
2. Select Voter: Find the relevant voter in the list.
3. Resend Email: Click the envelope icon next to the voter's name.
4. Invitation Email Sent: The voter will receive a new email with a password link.

Advantage: The administrator does not see or need to set the voter's password manually.

Manual Password Reset by Administrator

Ideal for live election events or similar situations where voters approach the admin desk directly. Here's how to manually reset a password:

1. Go to User Management: Navigate to the user management section in NemoVote.
2. Change Password: Click the key icon in the relevant voter's row.
3. Enter a New Password: Enter and confirm a temporary password.
4. Inform Voter: Provide the new password directly to the voter.

Recommendation: Password Change After Reset

Regardless of the method used, it is strongly recommended that the voter manually changes their password after it has been reset. This ensures the security of their voting account.

Conclusion and Further Assistance

Resetting passwords in NemoVote is straightforward and secure. Whether done by the voter or with the help of an administrator, each method is designed for quick issue resolution and data privacy.