Sometimes it will be necessary to reset a password of a voter. Passwords can be reset in NemoVote by the voter themselves and also by the administrator.
Voters can only self-reset their password if an email-address is stored in their NemoVote account.
Password reset by the voter
If a voter has forgotten their password, they cannot log in to NemoVote. NemoVote Cloud provides the option to reset the password directly from the main login window by clicking on "Forgot password?". After entering the email and clicking the reset password the voter will get an email with a new password.
Password reset by the administrator
Manual reset (not recommended)
The administrator can manually change a voter’s password directly in the user management by clicking "edit user" and then typing a new password. This function is intended for live, in-person voting events where a voter can approach the administrator desk and have their password reset to a temporary password if they forgot their current password. For security reasons we do not recommend this method for online voting events (see other option below).
Automatic reset (recommended)
You can resend an invitation mail to a specific voter by clicking the mail symbol in their linen the User Management. With this function NemoVote will reset their password and send them a new secure password via email. The voter can log in with that new password and then change the password to a different one.
This icon will only appear for voters and only if the respective voter is set up with an email address in the system.