Voter Onboarding

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In this article we will take a comprehensive look into how to set up your voters in NemoVote. There is some overlap to our article on “User Management” in NemoVote and this article. For the purpose of this article we will not go into the basic functions of the User Management (such as access levels) but will discuss the usecase that you have an empty instance of NemoVote and want to fill it with voters, so that you can start voting quickly.

General considerations and onboarding strategies

One important question that you need to consider is if you want to add email addresses to each voter account or not. The unique identifier of a voter (or administrator) in NemoVote is the username. Every username can exist only once within NemoVote. This means that every voter needs to have a username. Setting up an email address is optional. As the username is the common identifier, it is

As the username is the unique identifier, it is possible to link several voter accounts (or admin accounts) to the same email address!
We highly recommend to consider having an email linked to every account in NemoVote to enable password reset.

Now to the different strategies for voter onboarding. There are 3 ways to add voters in NemoVote.

  • Add voters manually through the User Management
  • Upload voters in bulk through the “add multiple voters” function in the User Management
  • Let voters sign up themselves through the sing up function

We explain the option 1. in our article about the User Management in more detail. In the following we will explain the upload of multiple voters

Upload multiple voters

This is the most commonly used way to onboard many voters in NemoVote. All you need is the email addresses of everyone that should be set up as a voter.

The upload function allows you to upload as many users as you want with a simple copy and paste from a spread sheet software (e.g. Excel, Numbers etc.). The process works like this you copy the voter details from your spread sheet software in to NemoVote; then NemoVote will automatically recognise the information; once you confirmed the upload, NemoVote will generate secret passwords for each voter. You then can chose to send the login credentials directly via email to all voters or skip that step and let NemoVote send them later.

You can access the tool by clicking the button shown above that is situated in the User Management. This will lead you to the following page, where the voter upload will happen.

Currently the upload tool supports uploading the following voter information:

  • Email
  • Firstname
  • Lastname
Currently it is not possible to upload custom usernames via the multiple voters uploader. The email address that you set in the upload process will be automatically set as the Email and (!) the username.

Our team is working on expanding the upload function, so that it is possible to upload custom usernames through the uploader; this functionality will be included in a future release of NemoVote.

We will explain in the tutorial below how to upload voters into NemoVote from Microsoft Excel.

Video tutorial upload function

In this video tutorial we are going to show you how to upload multiple voters into NemoVote.

Credential Email

Once you send a credential email they will be delivered the domain name of your cloud (URL), their username and their initial password via email to the email that is set for them in the user management.

Troubleshooting: Did some voters not receive their credentials? Please ask them to check their spam folder. We use a very reliable and industry leading mail delivery service, that is compliant with the GDPR European Data Privacy Regulations but it is still possible that due to the way some mail providers set up their spam filters that some of the credential mails may end up in spam.

This is what the credential email will look like to the voter in they mail program. For purposes of the screen shot we anonymised the username and the cloud name.

Sign up

What about the sign up then? NemoVote has a sign up functionality that allows all persons with the link to the cloud to create a voter account (assigning a username and password to themselves). This is useful for organisations/events that do not have a voter registry of all voters and want people to create their on voting accounts. This function is natively disabled in NemoVote. Should you need access to that function, please contact our support at team@nemovote.com to get it enabled.

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